Usage and License
You can check your usage and license details by visiting "Usage and License" page from the add-on main Menu.
Purchasing a License
Once you open "Usage and License" , scroll down and you should see available plans . Click on the appropriate plan to subscribe. This will take you to our payment partner's page and you should be able to provide your card details and make the payment.
How soon Can I use the application after the payment?
You can use the application as soon as the payment is successful. Make sure not to change the email id while making the payment.
How can I check the status after the payment
After the successful payment, reopen "Usage and License" page from the add-on main Menu. You should see a license added with status as "active" .If this is still not present after successful payment , wait for 5 to 10 minutes to see if this works. If you still do not see a license with active status please reach out to us.
Can you see my card details?
We do not store or can not access your card details .Your card details are processed by our third party partners in a secure way.
How do I cancel my subscription or update my Billing details such as Card ?
If you have a valid license then you will see a button "Manage Billing" in usage-license page. Clicking the button will take you to a Stripe (our payment partner) page .Please follow the instructions and provide your email id (the email id you used for purchasing) and OTP you receive in the email id to login. Once you login successfully you should be able to manage your subscription , update your card details ,download your invoice or receipt.
Can I transfer the license to another user?
Please reach out to us if you want to transfer the license to another user.
What if my payment fails during renewal ?
We provide 48 hours of grace period during renewal.
Do not purchase multiple licenses if you already have an active license.
Do not share your license with others or in public forums.
By default the license will be assigned to the email id provided during payment .Do not change the email Id auto populated during payment.